The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley [and others].
Contributor(s): Langley, Gerald J.Publisher: San Francisco : Jossey-Bass, �2009Edition: 2nd ed.Description: 1 online resource (xxi, 490 pages) : illustrations.ISBN: 9780470430880; 0470430885.Subject(s): Organizational effectiveness | Organizational change | Quality control | BUSINESS & ECONOMICS -- Structural Adjustment | Organizational change | Organizational effectiveness | Quality controlGenre/Form: Electronic books.Additional physical formats: Print version:: Improvement guide.DDC classification: 658.4/063 Online resources: Fulltext available via Ebscohost - Shibboleth login required
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Includes bibliographical references (pages 465-477) and index.
Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.