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It's not like shopping: relational reasoning and public services [videorecording] Tavistock Clinic

By: CLARKE, John. speaker | TAVISTOCK CENTRE SCIENTIFIC MEETING 2007.
Series: Scientific Meeting of the Tavistock Centre and Portman Clinic, 12th March. Publisher: London, Tavistock Clinic 2007Subject(s): VIDEODISC 2QTSummary: The idea that people expect to be treated as consumers by public services has become a central theme in public service reform. The emphasis on choice is often seen as individualising issues that have collective - or public ? dimensions. This talk reports on an ESRC research project that explored the views of those who provide and use public services in regard to this new ?consumer? ethos, and investigated the changes it is bringing about in public services
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The idea that people expect to be treated as consumers by public services has become a central theme in public service reform. The emphasis on choice is often seen as individualising issues that have collective - or public ? dimensions. This talk reports on an ESRC research project that explored the views of those who provide and use public services in regard to this new ?consumer? ethos, and investigated the changes it is bringing about in public services

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